FAQ - ORDERING - INFORMATION / PROBLEMS
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SENT?
All orders made on line through the website will be automatically dispatched within hours of receiving payment conformation by first class airmail post. You will also receive an order shipped email.
We are committed to protecting the privacy of our customers. We will not sell, swap nor distribute any customer information to any other source. By using our secure on line ordering system, you are assured of complete privacy and security at all times.
WHAT SORT OF SERVICE CAN I EXPECT?
You will receive the fastest, most friendly and courteous service of any web based mail order trader. You will always be valued and respected as a customer and we hope as a friend. We treat our customers like family. If you have a problem, email us at firstname.lastname@example.org
Our products will be of the highest quality. Only industry standard blank DVDs are used. If you are disappointed with one of our DVDs we will rectify the situation promptly. If it is faulty it will be replaced immediately.
We will contact you via our regular email newsletter to keep you abreast of new releases and special deals. However this contact is your choice when you register your postal details.
IS IT SAFE TO ORDER OVER THE INTERNET?
You can be confident ordering via the internet with Prime Cuts Bodybuilding DVDs. Our website uses the industry leaders in encrypted SSL Security online payments, PayPal and 2checkout online payment processors which ensures your details and order cannot be accessed by anyone else for complete piece of mind. When you order using PayPal you will receive free order insurance.
FORGOTTEN MY PASSWORD
Go to the log in page and click on the forgotten password link and follow the prompts.
OUR PRINCIPLES OF DOING BUSINESS
1. The Guiding Principle.
We believe in doing what's right for our customers. All our staff understand that idea. Our sales and mail-order staff are trained to be competent, accurate, fast and courteous. They will do whatever is necessary to satisfy your requests and fill your order promptly.
2. We ship fast.
95% of all items we offer are always in stock due to the fact that we own the master tapes/DVDs, do our own duplication and do not have to rely on outside suppliers.
90% of all orders are shipped within 2 hours, once payment has been received.
Some unavoidable delays occur from time to time with imported stock where other suppliers often do not follow our principles of fast delivery.
3. Competitive prices.
We have held our regular base DVD retail price of $39.95 for many years, even though production costs continually creep up. We are able to sell competitively because we operate efficiently. We don't have DVD stores, we don't buy from middlemen and we keep overheads low.
4. We offer the best quality products.
It has always been our policy to shoot with the highest quality digital equipment that is available. This enables us to edit from high quality material and offer the very best quality products that we can. We also only source top quality DVDs from other producers. Nothing but our best will do at all times.
HOW DO I PAY VIA THE INTERNET? WHAT WILL I BE CHARGED?
We use the industry standard PayPal and 2checkout shopping cart payment systems. They both offer the highest form of secure payment services. You do not need to be a PayPal or 2checkout account holder to purchase products on our website. If for some reason you can not use either payment system click here to contact us to arrange a different form of payment.
HOW DO I GET IN TOUCH WITH PRIME CUTS BODYBUILDING DVDs?
Contact us through our website contact section. Click here.
SHIPPING & INSURANCE
$5.85 per DVD to anywhere in the world (some high risk countries require insurance by us. If you are not sure, please contact us) All other products are charged by weight.
You can get FREE shipping when you order 3 or more regular priced DVDs.($39.95).
We require all orders from, deemed by Pay Pal as high risk countries to be insured, you must select the insured option in the ordering process. If you are not sure if your country is on their list, please contact us.
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
Either through the "Contact Us" form on the web site or in your account in your Order History section. Most orders reach their destination within 5-10 working days. It takes longer at Xmas time!
We always ship by 1st class airmail post.
All orders are shipped in plain padded bags with sender marked as Sean Gallasch.
HOW LONG WILL IT TAKE TO RECEIVE MY DVD/ VIDEO?
Our mail order service is generally speaking very fast! Orders via the internet are usually processed and posted within 2 hours of receipt. The time it will take to reach you depends on where you live in the world.
The usual time for Airmail to the West Coast of USA from Australia is about 3 to 7 days. To the East Coast or Mid West add about 3 more days. To Europe it takes about 8 days. However if you haven’t received your order within 2 weeks, please contact us. As a very general rule, allow at least 2 weeks for delivery anywhere in the world. If it gets there faster you can be pleasantly surprised!
All our DVDs are sent in the plain white padded bags marked as GIFT. Hand addressed and with no PCB logos or stickers on them. We always keep our packaging as low profile as possible to help ensure your privacy.
WHAT DO I DO IF THE DVD OR VIDEO I RECEIVE IS FAULTY?
We will replace any defective DVD with another copy of the same title. You must contact us within 7 days of receiving the faulty DVD or video with a brief description of the problem. However your DVD may not really be faulty but suffer some incompatibility with your player.
Before you do advise us it appears to be faulty, please first check the DVD in your computer DVD drive if possible, or in a friend's DVD player.
Some older DVD players do not play our DVDs, especially if they are not designed to play DVD-R copies. DO NOT RETURN ANY DVDs WITHOUT CONTACTING US FIRST.
We will then advise you what to do as you may not need to spend postage in returning the faulty DVD to us.
As a general rule we do not exchange for a different title, or refund. If your older DVD player can not read our DVDs we will be happy to replace the DVD with a VHS of the same title if it still exists on VHS. Please be sure that you have ordered the correct DVD that you want.
DVD STORAGE & SAFE HANDLING
There is only one way to handle your DVDs, and that is very carefully. DVDs are a fragile medium and in fact they are so fragile that even a small smudge or fingerprint or tiny scratch can cause irreparable playback problems. The best advice we can give you on handling DVDs is to avoid getting your fingerprints on the data (bottom) side of the discs. Always hold the DVD with your fingers touching the outside edges, or put your finger in the centre hole and the thumb on the edge.
Touch only the printed label side (face) of the disc if you happen to put your fingers on the disc. Always have either a protective sleeve or the DVD case handy to put the disc back into as soon as you remove it from your DVD player. This is very simple and is the easiest and most effective way to avoid disc damage.
DVDs sustain the most damage by being placed data side down onto a table, desk, mat or what ever, even when the surface looks clean and smooth. Being left anywhere out of the DVD case is asking for trouble. Dust, moisture and small scratches are all enemies of DVDs.
Treat the DVD as gently and carefully as you did your precious long-playing records of the past, for those of you who remember LPs. Look after the DVD and it will have a long and healthy life - much longer than those old vinyl records!
Cleaning your DVDs.
Only use a soft, lint-free cloth lightly moistened with water or a professional DVD cleaning fluid. This cleaning fluid acts as a mild detergent. Only use a fluid specific to the task. Any good electronics or computer store can advise you on what to buy with many kits available for cleaning DVDs and CDs.
Cleaning your DVD drive.
This is a most neglected item and some playing of DVD problems are not caused by scratches or finger marks. It is a good idea to clean your drive every 6 months or so if you are a regular user of DVDs. You can also buy lens-cleaning discs or kits from good electronics stores and these help remove the dust and dirt that can affect the good playback of your DVDs.
DO YOU HAVE YOUR DVDs IN THE AMERICAN (OR JAPANESE FORMAT) NTSC AS WELL AS IN PAL?
Yes! As a general rule, most of our DVDs we offer are available in both PAL and NTSC. All DVDs we send to USA and any other NTSC countries are automatically only sent in the NTSC system, open region if it is a DVD. The DVDs we have marked as NTSC only or PAL only on our site are clearly designated. We automatically know what system DVD to send to every country in the world.
(PAL system DVDs are sent to all non-NTSC countries if we have the item in PAL.) Some people in USA can play PAL DVDs if they have all the right equipment but this is MOST unusual. PAL and NTSC DVDs play in color on all computers with DVD drives.
Most of our imported DVDs are only available in NTSC and are clearly marked as such on our site. 99% of people world wide can play NTSC DVDs with no problems.
BRAZIL - In this country NTSC is the only system that will play in color. Their DVD players and VCRs generally have systems installed for NTSC.
DO I GET A COLOR COVER WITH MY DVD?
All Prime Cuts Bodybuilding DVDs are sent with a color cover and plastic case (where such are available) at no extra charge.
WHAT TYPE OF QUALITY ARE THE DVDs?
All our DVDs are professionally produced in color. However, some are in the category of "Classics" which may be in black and white (where indicated). If any of these were shot on Super 8 film they may have color but will not have sound, also the quality will not be as good as present day video.
However, this style gives a true nostalgic feel to the bodybuilders, events and times in which they were filmed. For fans of the champions of days gone by, these DVDs are a must and regarded by many as "collector’s items".
DVD PROBLEMS - NO AUDIO SEEMS TO BE PRESENT OR THE PICTURE FREEZES
There are several different ways audio can be encoded and we chose the latest method which is MPEG 2. This is used on most DVDs these days. Older DVD players were only built to play PCM audio and if you had such a player you may not have been able to fully access the soundtrack. If there is an audio or audio output select button on your remote control (as there usually is) then trying the different settings is usually the answer.
If possible check the DVD on a second DVD player, preferably of a different brand? We have noted a problem with some older DVD players that are 3 or 4 years old in playing some of our DVDs. Some "higher-end" players have built-in anti-piracy software which may conflict with some DVD-R discs and some times even with pressed discs.
Please do not send anything back. We will send you a free replacement DVD disc to put into your DVD case if there is a genuine problem. If the picture freezes in 2 different DVD players, this suggests a faulty blank disc may have been used and we will replace it immediately.
You can play any type of DVD disc, NTSC or PAL in your computer or laptop DVD drive if it has one, or in your Playstation. This is a good way to quickly check if the DVD is faulty or not and if it has audio present. Most of our DVDs will not play in an XBox video game console.
If reporting a playback problem with any DVD, please let us know how old your DVD player is and its brand name. This may help us in sorting out the problem.
TRAINING AND NUTRITION DVDs
SUGGESTED DVDS COVERING TRAINING AND NUTRITION FOR A BEGINNER
We are often asked what DVDs do we recommend for training and nutrition for beginners. Here are our suggestions for the DVDs best suited for a beginner. These all relate to training and many also relate to nutrition. Men's DVDs listed first with some of these suitable for men and women. DVDs for women are listed second.
Vince Gironda #2
Perfect contest diet
Russ Yeager's complete physique training
Nick Jones seminar and training advice
Tom Platz UK seminar
Eryk Bui workout and training advice
The Ripped collection of 3 DVDs covering everything
Nick Jones - Hardcore workout 2 DVD set
Lee Priest training camp
John Citrone's Maximum damage workout
Brian Chamberlain - Next Generation
Mindi O'Brien's fitness training
Autumn Raby Training Season #1
Cory Everson's training advice
Cory Everson's Workout
Pina Pure Class training (figure champion)
Go Figure with Lorraine March
Kim Knott Workout
Terri Roberts gym training
Eleonore Urbanski gym training
Training with Juliette Bergmann
Amy Peters - Eat, Sleep and Breathe Figure
Jenny Lynn - The Harder I work, the Luckier I get
CAN I USE THE DVD COVERS ON THE WEBSITE?
Please note that all the DVD covers on this website are copyrighted. Please do not reproduce or distribute them in any way, electronically or photographically.
DVD preview clips are available for most of our DVDs at the bottom of the DVD product pages.
HOW DO I FIND WHICH VIDEO MY FAVORITE BODYBUILDER APPEARS IN?
Type in the last name ONLY of your favorite bodybuilder in the website search box, which appears at the top of our website. Searching by year can also be helpful when looking for a particular contest.